​TERMS & CONDITIONS
By signing our estimate or by making payment in full or in part, you are confirming that, you, as the client, or clients representative, have checked the contents of the estimate and have read, understood and accepted our terms & conditions.
Our estimates are prepared by an SFA Total Refurbishments estimator after discussion with yourself, as client, or a representative acting on your behalf. It would be based on measurements taken of the site by our SFA estimator or receiving measurements direct by the client or their or representatives.
Although we strive for best possible information, communication between parties is not always perfect and there could be some discrepancies between the clients plans and the understanding of our estimator. Errors due to miscommunication cannot and will not be the responsibility of SFA Total Refurbishments.
SFA Total Refurbishments undertakes a significant number of projects regularly. We cannot specify a start date nor provide an approximate time schedule for completion of works until our works coordination team review your project. Only our works coordination team can provide this information and only once the project scope of works is studied and compared with our other ongoing and upcoming projects. They will also look at the approximate arrival times of materials, if any required permits will be ready, the availability of electricians, kitchen fitters and other subcontractors if any of them are required.
IF YOUR PROJECT IS TIME SENSITIVE AND YOU REQUIRE THE INFORMATION BEFORE ACCEPTING OUR TERMS & CONDITIONS AND PAYING YOUR DEPOSIT - The works coordination team will try to help and provide a rough idea of our availability to start works or estimated completion times. However this may not be possible at times due to our current and incoming workload. If any information is given by our works coordination team, this is subject to change and we will give as much notice as possible. No responsibility for delays, cancellations or other circumstances can or will be accepted by SFA Total Refurbishments.
Upon acceptance of estimate and our terms and conditions your estimate will be passed to our accounts department for them to issue you with your deposit invoice. Upon receipt of the deposit, our accounts department will issue you with a receipt of payment and the relevant information that we have regarding your project will be passed to our works coordination department.
Our works coordination team will contact you to inform you that they have received your project details and that it is now in line with our other upcoming projects and if possible they will give you an approximate timeframe for the next stage in your project as detailed below.
Our works coordination team will discuss and study your works estimate, any materials, special requests etc.. , they will allocate a working chargehand for your works and, if necessary, will contact you to have a site meeting to discuss everything and if required adjust scope of works, materials etc.. Depending on the current workload and quantity of upcoming projects to review, this could take some time. We would like to ask for your patience, if we feel that there is an unreasonable delay we will contact you and explain why things are taking longer.
Once, this site meeting is completed our works coordination team will prepare a detailed AutoCad drawing if necessary, and a works order with details of materials, location of various items / accesories, paint colours, special requests etc.. so that when our refurbishment team moves in they have an exact plan on the works you require and the finished product you deserve as a SFA client.
We might ask you to approve drawings and information prior to the project starting so that we are certain that the whole project runs smoothly from start to finish.
At this point our works coordination team will give you an approximate start date. This start date will depend on many factors. Unfortunately due to the volotile times we are currently experiencing, things such as manufacturers reducing stock availability to reduce cost during high energy price increases, materials being available on time, staff shortages due to illness or self-isolation, transport strikes, changes in legislations and regullations due to Brexit or a host of other reasons that could crop up.
1974 Ltd T/A SFA Total Refurbishments, will use its reasonable endeavours to honour such dates but will not be liable for any losses suffered by the Customer as a result of any delay and time shall not be of the essence in the Agreement. if we are unable to meet any such dates we shall give the Customer as much notice as is reasonably possible and arrange an alternative date.
Commencement and carrying out of works
Within the difficult times that businesses are now experiencing, we assure you that the team assigned to your project will work dilligently and responsibly concentrating on providing only the best possible customer service, relationship and final product.
It is a promise that once we start on your project, the assigned team will continue at your site and will not be moved around onto other projects unless they have satisfactorily finished their responsibilities on your project.
Cleanliness and a minimum of disruption to our clients and their neighbours is of paramount importance. As is the cleanliness of your home / work site and all communal areas.
SFA undertakes to move furniture when necessary. It is necessary for the client to make sure that the furniture is empty. Please note that should any furniture get damaged while doing this, SFA is not liable.
The scope of works will be as detailed on this estimate, however if after further consultation with our works coordination team or chargehands it may be that specifications change. Any works required but not specified on this estimate will be considered as additional and charged as such after consultation with client or their representative.
These additional works could also come about as an instruction by the client or his / her representative, by issues found during the course of works which could affect, quality of works if not corrected, could become a danger if not rectified, might improve the quality or final finish, or various other reasons.
We expect and demand only the very best in service, quality and reliability from our tradesmen. To help them achieve this with have a dedicated support team that are there to make sure they can concentrate on doing what they are best at. They have the backup of a very knowledgeable management team, an expert logistics team, works coordination team, fully staffed admin and accounts team. From start to finish of your project, there will be supervisors, either constantly on site or visiting regurlarly, to make sure that works are carried out to the highest of standards.
Completion of works and customer satisfaction
Once works are considered finished and checked by our chargehands, our office staff will arrange for a site meeting with our clients to make sure that everything is to their liking. If there is any snagging to be done it will be done promptly.
SFA Total Refurbishments still continues to be a family run business that depends on customer satistaction. We depend on you, as our clients, not only to be happy! but impressed by our start to finish service and final product.
If there is ever any reasonable reason not to be completely happy with anything regarding SFA, both Hazel Fa and myself Steven Fa will always make ourselves available to meet, discuss and most importantly try to resolve any issue.
Aftercare
At times their are problems and/or issues that surface after works have been completed. In many instances these have nothing to do with the works SFA have carried out, but as part of our aftercare service we will always send someone to survey the problem, determine what the issue could be and help out in any way possible.
In the case that it has something to do with work carried out by SFA we will resolve the matter. Reasonable wear and tear, lack of proper care, water damage or defects caused by passage of time cannot be the responsibility of SFA but we will always send someone to survey the problem, determine what the issue could be and help out, and then try our utmost to help you find the best solution.
ADVERTISING
Please inform us if you do not permit us to take photos/videos of works being carried out (before, during and after) for our advertising
(Please note that discretion as to the extent of works will be taken and we will never disclose client details, address, or other information regarding the project)

PAYMENT OPTIONS
PAYMENT AGREEMENT - OPTION 1
Small projects - 50% Deposit on labour with remaining balance paid upon completion.
PAYMENT AGREEMENT - OPTION 2
Bathrooms, flooring & other medium projects - 50% Deposit on labour, 40% upon completion with remaining balance paid after satisfactory snagging.
PAYMENT AGREEMENT - OPTION 3
Full refurbishments - 50% deposit with balance upon completion of each segment of works (i.e upon completion of demolitions, removals and disposals, then plumbing, electrical or other 1st fixes, then completion of tiling, plastering and so on).
In the case where any works are completed but there are pending items for made to measure products (such as shower screens, kitchens and splashabacks etc..) we will deem the works completed and the fitting of these items will be carried out as snagging works.

E&OE

KINDLY NOTE THAT UNTIL DEPOSIT PAYMENT IS RECEIVED, THE COST OF THE MATERIALS ON THIS ESTIMATE CAN CHANGE WITHOUT PRIOR NOTICE.

Until payment is settled in full as stated on the invoice. All goods remain the property of SFA Total Refurbishments